Cortez Standard #1
Get it Right the First Time!
REAL SIMPLE. If we don't fix it right the1st time, the service call is FREE. Not just the return call, BOTH CALLS!
How can we make such a strong guarantee?
Make sure that they fix the problem right the 1st time or give you the call for Free.
Customers have grown used to calling the contractor back after the a service call to fix the same problem. Don't accept that level of service. A company that does commercial work must have technicians that are trained to fix any problem right the first time.